SALES REPRESENTATIVES

As a reputable company that has worked for many years to create your brand, you also need and deserve representatives worthy of your reputation. The success you’ve been building for decades can be ruined by a single sales representative in just two seconds. That’s why it’s important that the people working four you align their behaviour with the company they represent.

Sales representatives are responsible for creating an image of the brand whose symbol they wear on their uniform.

Their negotiation skills are of unquestionable importance for your success, but they will not be noticed by the customers if their behaviour does not reflect proper customer relations skills. It is this personal aspect that influences the perception of your brand and sells the product. Services and sales are simply not an automatic process, quite the opposite. You know how important each individual customer is to you and your success, so you have to bear in mind that it is just as important to let them know. You are aware that the development of customer relations, and the culture of approach to a customer earns customer loyalty and creates a good image of the brand which will make the customer want to return to your company. Your leading market position should be in line with trends, especially with the trend of the change in customer awareness. For this reason, these trends need to be integrated in the approach to the users so that they recognize a service tailored to his level of awareness and needs. It is a process that needs to be adapted to each individual and that is why the key segment that a sales representative should incorporate in their behaviour is the hospitality approach that we will provide to your company.

TRAINING OBJECTIVE – sales representatives will learn the following and integrate it into their behaviour:

Understanding communication principles and avoiding communication mistakes

Developing service management skills focusing on customer satisfaction

Raising awareness and knowledge of the sale representatives in the use and integration of hospitality ethics into the service process

Developing skills for managing the communication process based on hospitality approach

Training in providing adequate response to complaints and solving problematic situations based on hospitality ethics

Ways to create a sense of belonging in the service delivery process, as a prerequisite for gaining trust in a brand

Working on the strengthening of resources of sales representatives and improving their emotional or psychological state

Ensuring stability to guide communication and manage all emotional states of the customer

Motivating sales representatives to work towards attaining the goals of the business entity they represent

OUR TRAINING PROGRAMMES:

They set your company apart from the rest of the market

They achieve customer satisfaction and create an emotional attachment of the customers to your brand

They acknowledge the customers’ worth

They help your employees gain emotional and psychological stability that they need in order to handle working with people and to reduce fatigue

They are contributing to the development and increase of humanity in the world

They improve your company’s image

They ensure your company’s development

They help your company evolve into a high-class company

They align with your company’s objectivesa

They ensure a safe step forward in business

They are tailor-made to suit the needs of your employees and to match their level of knowledge

They are adjusted to your company’s stage of development

They are innovative and aligned with global trends in this field with the aim of inciting corporate and personal change in service representatives, which leads to perfection

They are characterized by a training approach, which means that they enable a high degree of involvement of all participants and their development, regardless of their level of development at the beginning of the training

NOTE: Before the training we learn about your company and your needs, as well as the level of development of hospitality ethics in your approach to customers. We enable maximum growth and development of each individual of your team because they are inevitably directly involved in the training programme and in working on topics based on experience.