Service staff - waiters and receptionists are key representatives and true ambassadors for the facility they represent, the product they offer, and they are even ambassadors for their country. It is because of this that the behaviour of service staff is the most important segment of the overall business and success of a company or facility whose business is based on service provision.
21st-century guests want value for their money, but in addition to the material aspect, they attach great importance to the personal aspect, as well.
The 21st-century guests have a sense of self-awareness and awareness of the funds they invest, and believe that they are entitled to demand respect and value for their money, as well as to expect from the company to show the same level of awareness and to make them feel valued.
Real concern for the welfare of guests and their needs is called hospitality. In practice, this means that waiters and receptionists are trained and knowledgeable about human functioning, and that they are trained to evoke positive emotions from your guests.
Service staff is one in whom you need to invest the most, if your ultimate goal is success and progress.
We train waiters and receptionists in hospitality ethics, how to communicate with guests, and how to recognize and satisfy their needs, how to recognize and manage the emotional states of your guests, how to create a positive atmosphere and evoke positive emotions in your guests, so they will want to return to your facility.
Providing tailored-made service to guests is a key segment of the hospitality ethics.
Our training programmes focus on successful communication, while emphasizing hospitality, and they are based on the knowledge of the human behaviour, perception and needs, along with the emotional stability of the service staff.
Your company will carry the quality label according to the principles of hospitality ethics after your waiters and receptionists have undergone training and have met the necessary hospitality ethics requirements. We train candidates to manage guest satisfaction and provide exceptional service to guests.